Terms & Conditions including Guarantees

General Bathroom Product Lifetime Guarantee

Terms & Conditions – (UK & Eire only)

Please keep this information safe along with your proof of purchase

The lifetime guarantee is available to customers who complete the UKTB Guarantee Registration Form online within 30 days of installation.

What our warranty doesn’t cover,

Our warranty does not cover defects arising in respect of:

  • Fair wear and tear
  • Misuse or abuse
  • Non-consumer use
  • Failure to install or utilize the alliance in accordance with any written instructions, good plumbing practice or legislation
  • Damage to wood furniture caused by standing water or inadequate room ventilation
  • Electrical failure
  • Moving parts or parts which are likely to perish or wear over time and normal usage (such as rubber seals, ceramic disk valves, mixer cartridges and thermostatic valves)
  • Parts which do not form part of the material structure of the UKTB product
  • Component failure deemed by UKTB to be hard or aggressive water supplies
  • Once the customer signs for goods – the responsibility passes to the customer to make sure the goods are not faulty BEFORE they are installed
  • The customers should take all measures necessary to ensure their installers do not install any goods that are faulty

How to claim under warranty

For products under 1 year old please contact us directly with your proof of purchase.

For products more than 1 year old please contact us directly with your proof of purchase.

We will endeavour to supply the replacement part/parts required subject to exclusions. E&OE.

THE UKTB LIFETIME WARRANTY IS ONLY APPLICABLE IN THE UK AND ROI AND IS SUBJECT TO CERTAIN TERMS AND CONDITIONS WHICH DO NOT AFFECT YOUR STATUTORY RIGHT.

Note: Taps, Mixers and Shower Valve Operating Pressures – recommended pressure requirements is 0.5 Bar (unless otherwise stated)

Cleaning Instructions

All UKTB products should be cleaned with warm soapy water only and polished with a clean, soft dry cloth.

Returns Policy

Our Terms and Conditions incorporate our RETURNS POLICY (available separately on this website).

Delivery Information

Our Terms and Conditions incorporate our DELIVERY INFORMATION (available separately on this website).

Delivery Terms

Our Terms and Conditions incorporate our DELIVERY TERMS (available separately on this website).

Tap and Shower Lifetime Guarantee

Terms & Conditions – (UK & Eire only)

Please keep this information safe along with your proof of purchase

  1. The lifetime guarantee is available to customers who complete the UKTB Guarantee Registration Form Online within 30 Days of installation.
  2. Proof of purchase showing the date and place of purchase must be retained by the customer as the guarantee is only available to the original purchasing customer. The benefit of the guarantee cannot be transferred to a third party. Please keep your proof of purchase safe along with this Guarantee Terms & Conditions information.
  3. The guarantee only applies to products purchased and installed in the United Kingdom.
  4. This guarantee does not cover damage during fitting, inappropriate cleaning or misuse. Shower hoses and cartridges are not covered as these are guaranteed for 1 year.
  5. The Guarantee covers the product against defects in materials or manufacture only and does not apply to normal wear and tear. Wear and tear may result in the chrome finish being dulled scratched over time.
  6. Before installation is carried out the customer must inspect the product for obvious defects. A claim will not be accepted if an obvious defect is found after installation.
  7. This guarantee covers normal domestic use only.
  8. This guarantee covers the taps and showers with a lifetime parts and 1 year labour guarantee.
  9. This guarantee does not apply to any faults caused by wilful damage, neglect, misuse (including inappropriate cleaning*), failure to follow recommended instructions, use in abnormal conditions, accidental breakage and other events outside of the manufacturer’s control. *See UKTB after-care and cleaning instructions below.
  10. The guarantee does not cover any product that has been modified, altered, transformed or relocated in any way. The Guarantee will be valid only if all UKTB installation, care and maintenance instructions have been adhered to..
  11. If the product is defective in materials or manufacture the original customer must contact the UKTB customer services department within 30 days of the fault occurring. We reserve the right to inspect the product before removal or repair. We must be provided with those facilities we reasonably require to carry out a proper inspection. If a replacement product or repair is necessary, we reserve the right to replace the product or carry out the repair using our own service engineers.
  12. If the fault is not resolved, the product should be returned to UKTB and at our discretion we will either refund the purchase price, or send new goods to you as a replacement. This shall constitute our sole obligation under this guarantee.
  13. Once the customer signs for goods – the responsibility passes to the customer to make sure the goods are not faulty BEFORE they are installed.
  14. The customer’s installer is then obliged to ensure they do not install any goods that are faulty
  15. As our policy is one of continuous improvement, product changes may give rise to alternative products. Where an identical product is no longer available, we will supply the nearest equivalent from our current range.
  16. If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture, UKTB reserve the right to charge the customer for time spent by the engineer at the current hourly rate and for any replacement parts.
  17. The guarantee does not cover ex-display units.
  18. The guarantee is in addition to and does not affect your statutory rights.

Cleaning Instructions

All UKTB products should be cleaned with warm soapy water only and polished with a clean, soft dry cloth.

Returns Policy

Our Terms and Conditions incorporate our RETURNS POLICY (available separately on this website).

Delivery Information

Our Terms and Conditions incorporate our DELIVERY INFORMATION (available separately on this website).

Delivery Terms

Our Terms and Conditions incorporate our DELIVERY TERMS (available separately on this website).